At mykad99, your privacy is not a secondary concern — it is a core responsibility. This Privacy Policy sets out how we collect, use, store, share, and protect your personal data when you use the mykad99 platform. Please read it carefully.
Last Updated: 1 January 2026All personal data collected by mykad99 is stored on encrypted servers with restricted access controls. We apply industry-standard 256-bit SSL encryption across all data transmission channels, from account login to payment processing.
mykad99 does not sell, rent, or trade your personal information to third-party marketers. Your data is used exclusively for account management, transaction processing, regulatory compliance, and the improvement of our platform services.
You have the right to access, correct, or request deletion of your personal data held by mykad99. Subject to our legal and regulatory obligations, we will honour verified data requests from registered account holders within a reasonable timeframe.
We collect only the personal data that is necessary for account operation, KYC compliance, and payment processing. We do not collect data that is excessive or irrelevant to the delivery of mykad99's services to Malaysian players.
Personal data is retained only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Transaction records and KYC documents are retained for a minimum period as mandated by anti-money-laundering regulations.
In the unlikely event of a data security breach that materially affects your personal information, mykad99 will notify affected Players within a reasonable timeframe and take all necessary steps to contain and remediate the breach.
This Privacy Policy ("Policy") is published by mykad99 ("mykad99", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at mykad99.cam. This Policy applies to all personal data we process in connection with your use of the mykad99 website, mobile platform, and associated services.
mykad99 is committed to handling personal data with transparency, integrity, and care. We recognise that Players entrust us with sensitive information — including identification documents, financial details, and account activity — and we take that responsibility seriously. This Policy explains precisely what data we hold, why we hold it, how long we keep it, who we share it with, and what rights you have in respect of your data.
By registering an account on mykad99, accessing the Platform, or submitting any personal information to us, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you should not use the mykad99 Platform.
Scope: This Policy applies to all registered Players, prospective users who browse the Platform without registering, and individuals who contact mykad99 through any communication channel. It applies regardless of the device or location from which the Platform is accessed.
For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:
mykad99 collects Personal Data in several categories, each serving a defined operational, regulatory, or service-improvement purpose. The categories of Personal Data we collect and process are set out in the table below:
| Category | Data Types Collected | Primary Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, MyKad / passport number | KYC verification, age confirmation (21+), account registration |
| Contact Data | Email address, mobile phone number, residential address (city, state) | Account communication, support, verification, regulatory notices |
| Financial Data | Bank account details, e-wallet identifiers (TnG, Boost, GrabPay), transaction history, deposit and withdrawal records | Payment processing, fraud prevention, AML compliance |
| Account Data | Username, hashed password, account preferences, responsible gambling settings, bonus history | Account management, service personalisation, bonus administration |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Platform security, fraud detection, service optimisation |
| Usage Data | Games played, betting history, wager amounts, login frequency, navigation patterns within the Platform | Responsible gambling monitoring, service improvement, personalisation |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support, dispute resolution, quality assurance |
mykad99 does not collect or process special categories of sensitive Personal Data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless explicitly required by applicable law or to fulfil a responsible gambling obligation.
mykad99 collects Personal Data through the following channels and mechanisms:
Data you provide directly to us when you register an account, complete KYC verification, make a deposit or withdrawal, submit a support request, or communicate with us through any channel. This includes information entered into registration forms, identity verification documents, and any correspondence you send to our support team.
When you access the Platform, mykad99 automatically collects certain Technical Data through standard server logs and analytics systems. This includes your IP address, device fingerprint, browser session data, and navigation patterns. This data is collected to maintain platform security, detect fraudulent access attempts, and improve service performance.
When you deposit or withdraw funds via DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, Visa, Mastercard, or cryptocurrency channels, our third-party payment processors may share limited transactional data with mykad99 to facilitate the processing of your payment and to satisfy our anti-money-laundering obligations.
For KYC and fraud prevention purposes, mykad99 may engage accredited third-party identity verification providers to assist in authenticating the identity documents you submit. These providers process your data strictly in accordance with their own privacy policies and applicable data protection law, under contractual obligations to mykad99.
mykad99 processes your Personal Data on the following legal bases:
mykad99 uses the Personal Data we collect for the following purposes:
Marketing Communications: mykad99 will only send you promotional or marketing messages where you have provided explicit consent to receive them. You may opt out of marketing communications at any time by contacting our support team. Opting out of marketing will not affect your ability to use the Platform or receive essential account communications.
mykad99 does not sell, rent, or commercially trade your Personal Data to any third party. We may share your data with the following categories of recipients in the circumstances described below:
mykad99 engages third-party service providers who process Personal Data on our behalf under strict data processing agreements. These include payment processors (handling MYR transactions via DuitNow, FPX, and e-wallets, as well as crypto transactions), KYC and identity verification providers, IT infrastructure and cloud hosting providers, customer support platform providers, and fraud detection and cybersecurity specialists.
mykad99 may disclose Personal Data to regulatory bodies, licensing authorities, law enforcement agencies, tax authorities, or courts where such disclosure is required by applicable law, a court order, or a legitimate regulatory demand. mykad99 will, where permitted by law, notify affected Players of any such disclosure.
In the event of a merger, acquisition, asset sale, or restructuring of mykad99's business, Personal Data may be transferred to the acquiring entity as part of that transaction. In such circumstances, we will take reasonable steps to ensure that the receiving entity maintains data protection standards consistent with this Policy.
As mykad99 operates under international gaming licensing, certain Personal Data may be transferred to and processed in jurisdictions outside Malaysia. Where such transfers occur, mykad99 implements appropriate safeguards — including standard contractual clauses and contractual data protection requirements — to ensure that your data is protected to a standard equivalent to the protections described in this Policy.
mykad99 uses cookies and similar tracking technologies to enhance the functionality of the Platform, improve user experience, and gather usage analytics. A cookie is a small text file stored on your device by your browser when you access the Platform.
You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may impact the functionality of the Platform. Strictly necessary cookies cannot be disabled without affecting your ability to use core Platform features.
mykad99 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law or regulation. The following general retention principles apply:
Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised in accordance with industry best practice. Where anonymisation is applied, the resulting data is no longer considered Personal Data and may be retained indefinitely for analytical purposes.
mykad99 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, alteration, or destruction. These measures include:
While mykad99 employs these robust security measures, no online platform can guarantee absolute security. We encourage Players to use strong, unique passwords and to enable two-factor authentication on their mykad99 accounts.
Subject to applicable law and mykad99's regulatory obligations, you have the following rights in respect of your Personal Data:
Request a copy of the Personal Data mykad99 holds about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data, subject to legal retention requirements.
Request that we limit how we process your data in certain circumstances.
Request your data in a structured, machine-readable format.
Object to processing based on legitimate interests or for direct marketing.
To exercise any of the above rights, please contact our Data Protection team via email at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 48 hours and respond substantively within 30 calendar days. In cases of complexity or volume, this period may be extended by a further 30 days with prior notification to you.
Please note that certain rights are subject to limitations where mykad99 has a legal obligation to retain data. For example, KYC and transaction records subject to AML retention requirements cannot be erased prior to the expiry of the mandatory retention period.
The mykad99 Platform may include links to or integrations with third-party services, including payment gateways and game software providers. This Privacy Policy applies solely to data processed by mykad99 directly. When you interact with a third-party service through the Platform — such as completing a payment via a Malaysian bank's online portal — that third party's own privacy policy governs the processing of your data by that provider.
mykad99 is not responsible for the privacy practices, data security standards, or content of any third-party websites or services. We recommend reviewing the privacy policies of any third-party services you use in connection with the mykad99 Platform.
The mykad99 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect, process, or retain Personal Data from any person under the age of 21.
If mykad99 discovers or is notified that Personal Data has been collected from a person under the age of 21, we will immediately suspend the relevant account, delete the associated Personal Data to the extent permissible by law, and report the incident to our compliance team for further review.
If you believe a minor has registered or accessed a mykad99 account, please contact our support team immediately at [email protected]. We take underage gambling prevention with the utmost seriousness.
21+ Age Enforcement: mykad99 implements strict age verification as part of the KYC process. Providing false date of birth information during registration constitutes a material breach of our Terms & Conditions and may result in account closure and forfeiture of funds.
mykad99 reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. The updated Policy will be published on this page with a revised "Last Updated" date.
Where changes are material — meaning they significantly affect how we collect, use, or share your Personal Data — we will provide prior notice to registered Players via email or a prominent notification on the Platform before the changes take effect. For non-material updates, the revised Policy will be effective from the date of publication.
Your continued use of the mykad99 Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you may request account closure and the return of your verified balance in accordance with our Terms & Conditions.
If you have any questions, concerns, or requests regarding this Privacy Policy, the personal data mykad99 holds about you, or the exercise of your data rights, please contact our Data Protection team through any of the following channels:
mykad99 will acknowledge all privacy-related communications within 48 hours. Formal data rights requests will be handled within 30 calendar days of receipt of a verified request, with extensions communicated in advance where required.
For additional information about your rights and our services, you may also visit our FAQ page, our Terms & Conditions, or our Responsible Gambling page.